Agreement to Terms:

• Acceptance: By using our services, you, the customer, agree to abide by Reeluxs’s service policy and terms & conditions.

• Understanding: It is essential that you read and fully understand all aspects of these terms for proceeding with our services. This ensures that both parties are aware of their rights and obligations, helping to prevent misunderstandings and disputes.

• Non-Cancellable: Once a service has been confirmed to process, it is non-cancellable and non-refundable . 

(a) Service Disclaimer

• • Cleaning & Odor Services: No warranties due to the variable effectiveness of cleaning treatments.

  • Repair Services: One (1) month of warranty post-completion, covering only the specific repairs conducted.

  • Restoration Services: Three (3) months of warranty post-completion, applicable only to the restored areas.

  • Replacement Services: Six (6) months of warranty post-completion for applicable only to the replacement area. 

• Hardware Re-plating Service: 14 days of warranty post-completion, applicable only to the re-plating area.

• Limitations: 

• Scope of Warranty: The warranty applies exclusively to areas that have been serviced by Reeluxs. Areas not serviced under this repair are excluded from warranty coverage.

• Coverage Details: The warranty covers only issues directly addressed by the service performed. It does not extend to damage caused by improper care, external environmental factors, or problems not related to the serviced parts.

• Coverage Evaluation : Variations in the condition of meterial can affect the final result of the service.The warranty does not accommodate demands for flawless perfection or nitpicking over minor imperfections.

(b) Warranty Period Limitation

1. Start of Warranty Period: The warranty period begins from the date the customer collects the serviced item.

1. Deadline for Collection: Warranty claims will not be accepted after three months from the date of notification for customers who delay collection.

1. Timing of Sending for Service: Warranty claims will not be accepted if the item is sent for service after the warranty period has expired, even if notification occurs within the warranty period.

1. Warranty Claims: Customers are encouraged to submit any claims concerning potential defects or issues within the specified warranty duration as stated at the time of service.

1. Timely Addressing of Concerns: This policy ensures that all concerns are addressed timely and within the terms of our warranty policy.

(c) Warranty Limitations

(i). Evaluation of Disclaimer :

• • Professional Judgement: All issues are evaluated based on our professional judgement to determine their validity.

  • Unreasonable Requests: Requests that are considered unreasonable, such as:

    • Scrutiny over the spacing of stitching lines

    • Slightly uneven stitching differing by a few millimetres

    • Minor colour tone variations

    • Zooming in from all angles to find imperfections

• These types of requests are not accepted.

• Leather Condition Variances: Leather condition variances affect the final result. Therefore, demands for flawless perfection or nitpicking are not entertained.

(ii). Non-Serviced Areas:

• Areas not serviced or addressed during repair or modification are excluded from warranty coverage.

• The warranty does not cover any parts or components not explicitly repaired, replaced, or maintained by Reeluxs.

(iii). Exclusions:

• Improper Care or Misuse: Damage resulting from improper handling, lack of maintenance, accidents, or abuse.

• External Environmental Factors: Damage caused by environmental conditions such as weather extremes, natural disasters, or exposure to harmful chemicals.

• Unrelated Issues: Problems not related to the serviced parts or arising from parts that were not included in the service.

(iv) . Duration and Commencement:

• The warranty period begins on the date the customer collects the serviced item and is valid for a specific duration as stated at the time of service. No claims will be accepted after the expiration of this warranty period.

(v). Claim Process:

• Customers must notify Reeluxs of any defects within the warranty period and provide proof of service. Reeluxs reserves the right to inspect the item and verify the claim before any warranty service is performed.

(d) Exclusions from Warranty

• (i) Warranty Rejection: Reeluxs reserves the right to reject any warranty claims if the item was not maintained or handled according to provided protocols and guidelines. Non-compliance resulting in damage voids the warranty.

• (ii) Wear and Tear: Not covered under any warranty.

Do not accept warranty claims due to the inevitable wear and tear over time, as this is a natural and unavoidable process. Whether you opt to purchase a new product, undertake a restoration, or proceed with a replacement, it may initially appear perfect. However, usage will inevitably lead to wear and tear, which is not covered under warranty terms.

• (iii) Loose Items: No liability for personal items left within serviced products.

Reeluxs is not responsible for any loose items left within or attached to products submitted for service. This includes, but is not limited to, jewellery, cash, manual booklets, authenticity cards, dustbags, boxes, or parts not related to the service. Customers are strongly advised to thoroughly check and empty all compartments of their items prior to submission to prevent any loss. Reeluxs will not be liable for the loss or damage of any such items left in or with the products during the servicing process.

• (iv) Hidden Damages:

• • Optional Consent Requirement for Additional Fees: In instances of hidden damages, which are only detectable during the repair process and not visible to the naked eye, we reserve the right to request additional fees from the customer. We will inform the customer of the necessity of extra repair fees to replace damaged components or conduct other essential repairs. Customers have the discretion to decide whether to accept additional charges for the corresponding repair work.

  • Necessary Repairs Exception: If hidden damages are vital to the integrity or functionality of other areas, essential additional repairs may be carried out without prior authorization.

(e)Additional Provisions 

• (i) Non-Returnable Replacement Parts:

• • Replacement Parts Policy ：Requests for the return of replaced leather or parts are not accepted. Each replacement is handled individually on an exchange basis, and given the significant volume of parts, such requests are uniformly declined.

  • Acceptance of Terms: By agreeing to the service terms and engaging in our repair or customization services, customers acknowledge and accept that any removed parts during the service will not be returned and will be handled according to company policy.

• (ii) Advisory Non-Compliance Clause

• In situations where a recommended service is declined or not performed due to the customer’s decision to disregard our professional advice, the customer shall assume full responsibility for any resulting outcomes. These outcomes may include, but are not limited to, damage, deterioration, reduced functionality, or failure of related parts.

• This clause applies when the company provides professional recommendations regarding service, maintenance, or care to ensure the optimal condition and longevity of the item. Any avoidable issues arising from non-compliance with these recommendations shall be deemed the sole responsibility of the customer.

• The company shall not be held liable for damage to any related parts or components resulting from the customer’s decision to disregard professional advice.

• By engaging our services, the customer acknowledges the importance of following professional advice to maintain the quality, functionality, and durability of the serviced item.

• (iii) Uncollected Items Policy

• Collection Notification
  Upon completion of the service, the customer will be notified up to three (3) times within a period of three (3) months. These notifications will serve as a reminder to collect the serviced item.

• Customer Responsibility
  Items that remain uncollected beyond the notification period will be kept at the customer’s own risk. The company shall not be held liable for any risks or damages that may occur, including but not limited to:

  • Physical damage

  • Theft or loss

  • Oxidation due to time

  • Mold or deterioration

• Disposal of Uncollected Items
  If an item remains uncollected for a period exceeding six (6) months from the date of service completion, the company reserves the right to dispose of or destroy the item without further notice, in accordance with the company’s internal policies and regulations.

• Liability
  The company shall not be held responsible for any claims or liabilities arising from the damage, loss, or disposal of items that remain uncollected beyond the specified period.

(f) Service Types and Specific Notes

* It is important to understand that variations in the base material’s condition can impact the final outcome of our service. As such, we do not accept demands for flawless perfection or engage in addressing nitpicking concerns. We strive to deliver the best possible results within the realistic constraints of the material’s existing condition.

1. Cleaning Limitations

1.1 Primary Function of Cleaning

Cleaning is a maintenance service designed to remove dust, dirt, and minor stains, preserving the bag’s cleanliness and moisture balance. However, it does not resolve deeper issues such as:

• Wear & Tear – scratches, cracks, or weakened material.

• Color Fading – discoloration due to aging or prolonged use.

• Oxidation & Structural Damage – chemical reactions that cause material breakdown.

1.2 Misconceptions About Leather Discoloration

Darkened or dull areas on leather are sometimes mistaken for dirt buildup, but they may be caused by:

• Severe Color Wear – erosion of the protective coating and dye layer, exposing darker inner leather.

• Heavy Wear & Tear – leading to an uneven appearance that cleaning alone cannot fix.

1.3 Most Bags Require Repair & Restoration

While cleaning is beneficial for maintenance, significant wear may require additional services:

• Cracks, Oxidation, or Structural Damage → Repair or Replacement Services

• Fading, Deep Discoloration, or Tarnished Leather → Color Restoration Service

• Gold Hardware Tarnishing → Gold Plating Service

• Regular cleaning maintains the bag’s moisture balance and cleanliness, but repair and restoration ensure long-term preservation.

1.4 Types of Stubborn Stains & Risk of Removal

• Oil & Grease Stains : May leave residue or dark patches even after treatment.

• Ink & Dye Transfer : Deep absorption in light-colored or porous leather; may only lighten, not disappear.

• Water Stains & Mold : May cause discoloration and stiffness; mold removal can alter texture.

• Makeup & Skincare Products : Oils and pigments may cause permanent stains; excessive cleaning may alter the bag’s finish.

• Food & Beverage Stains (Coffee, Wine, Sauce, etc.) : Can lead to uneven patches; aggressive cleaning may cause fading.

• Yellowing & Oxidation Stains :Common in aged leather; excessive treatment may weaken material.

• Glue & Adhesive Stains :Strong adhesives may bond with the surface, making full removal difficult.

• Perfume & Chemical Stains : Can cause discoloration or surface damage depending on the chemical composition.

• Pen & Marker Stains :  Deep-set ink may not be fully removable, especially on absorbent materials.

• Metal Hardware & Rust Stains : Rust and oxidation can cause permanent staining; treatment may only reduce marks.

1.5  Important Notice

• Complete stain removal is not guaranteed, as some stains may be permanent.

• Over-treatment may cause thinning, discoloration, or texture changes in the material.

• Customers acknowledge these risks before proceeding with stain removal services.

1.6  Material Sensitivity & Cleaning Impact

Different Materials React Differently

• Vachetta & Light-Colored Leather → Highly porous, increasing the risk of permanent ink and dye stains.

• Coated Leather → Less absorbent but may lose its protective layer if over-treated.

• Delicate Leathers (e.g., Lambskin) → More prone to discoloration and damage, requiring delicate care.

• Suede & Fabric → Stains absorb deeply, leading to permanent marks. In severe cases, material replacement may be required.

1.7  Time Factor & Stubborn Stain Absorption

• Fresh Stains → Easier to lighten but may not be fully removable.

• Older Stains → Bond permanently with the material, making removal difficult or impossible.

1.8 Risk of Stubborn Stain Spreading During Cleaning

Cleaning agents may cause ink and dye stains to spread, affecting a larger area than originally targeted. Even if the stain lightens, full removal can be challenging.

 Fading & Discoloration Risks

• Over-Treatment → Can strip the original color, leading to uneven patches or fading.

• Protective Coating Damage → Excessive treatment weakens the material, making it more prone to future stains.

1.9  Realistic Expectations

• Light Surface Stains → Can be significantly reduced but may not be fully removed.

• Deep-Set or Old Stains → May leave visible traces, requiring additional services like color restoration.

1.10  High Risk of Permanent Stains

• Materials like Vachetta and light-colored leather have a high risk of permanent absorption.

• Fabric, canvas, and suede may require material replacement if stains cannot be effectively removed.

2 – Odor Removal Treatment Policy

(i) Effectiveness of Odor Removal
Leather odor removal is a complex process, as odors often become deeply embedded in the material. Initial treatment typically achieves a reduction of 60-70% in odor intensity. However, the full elimination of stubborn odors may require additional sessions or maintenance over time. Our goal is to significantly reduce, if not entirely remove, the smell through advanced treatment techniques.

(ii) Continuous Maintenance for Optimal Results
Due to the nature of leather and the various factors contributing to odor retention, we recommend continuous deodorizing treatments every 3-6 months. This ongoing maintenance ensures that any residual odors are effectively addressed and that the leather remains fresh. Without periodic treatment, some odors may resurface over time, especially if the leather is exposed to environmental factors like moisture or prolonged storage.

(iii) Dependence on Specific Odor Sources
The effectiveness of the odor removal process is closely tied to the specific source of the odor. Different types of odors, whether from smoke, mold, or other contaminants, require tailored treatments. The nature of the odor (whether it is organic, chemical, or environmental) influences the time and methods necessary for its full elimination. Some odors may respond better to certain treatments than others, and the approach will vary accordingly.

(iv) Limitations of Odor Removal
While we employ the most advanced techniques available, there are inherent limitations when it comes to odor removal, particularly in cases where the odor has deeply penetrated the leather fibers. If the leather has absorbed the odor over an extended period or has been subjected to conditions that allow the smell to seep into the material on a molecular level, complete odor removal may not be fully achievable. In such cases, we will work to minimize the odor as much as possible, but a residual scent may persist.

(v) Integrated Service for Best Results
Odor removal treatment is distinct from general cleaning services. For optimal results, both services must be performed together. Cleaning the leather without addressing the underlying cause of the odor may not be effective in removing the smell. Similarly, odor removal treatments without prior cleaning may not fully address the underlying dirt or contaminants that contribute to the odor. A comprehensive approach, combining both cleaning and deodorizing services, is essential for achieving the best possible outcome.

(vi) Non-Obligation Odor Removal Support Option

– We offer a non-obligation odor removal support option for customers who need continued assistance in eliminating odors from their leather goods. Leather odor removal is a gradual process that requires multiple treatments over time. Our service ensures that you receive periodic deodorizing sessions, allowing the odor to progressively fade with each treatment.

– This option provides flexibility, helping customers save on costs while also encouraging consistent maintenance. Ongoing self-care is often more important than heavy treatments, as it ensures long-term results rather than relying solely on professional solutions.

– Additionally, to maintain the freshness of your leather, we recommend using Reeluxs Fragrance Desiccant Sachets alongside the treatment. These sachets offer effective moisture absorption and long-lasting fragrance, keeping your leather goods dry and fresh while preventing the development of mold and unpleasant odors.

– The sachets are infused with high-quality essential oils for a subtle, enduring scent and are eco-friendly and safe for everyday use. To ensure the sachets remain effective, we suggest replacing them every 3-6 months.

– This combination of continuous treatment and regularly updated desiccant sachets ensures your leather stays fresh and odor-free.

3 – Mold Remediation

Surface Mold Management (Initial Intervention)

• Objective: Address the onset of mold growth and mitigate its further development.

• Approach: This initial stage combines both cleaning and specialized mold removal treatments. These procedures are distinct yet complementary. The simultaneous application of both treatments is essential, as cleaning alone may not suffice to prevent the recurrence of mold.

Deep Mold Mitigation (Intermediate Intervention)

• Objective: Address deeper mold penetration within the leather that surpasses superficial layers.

• Approach: This intermediate stage requires an integrated strategy that includes thorough cleaning, targeted mold removal, and detailed restoration services. This comprehensive intervention is necessary if the initial treatment does not effectively resolve the mold infestation.

Advanced Mold Resolution (Final Intervention)

• Objective: Tackle severe mold degradation that results in oxidation, leading to the deterioration of the leather with symptoms such as peeling and cracking.

• Approach: At this advanced stage, previous remedial measures (cleaning, mold removal, and restoration) are generally ineffective. Replacement of the compromised components or, if necessary, the entire item becomes the sole viable solution.

Prevention Guidelines:

• Do not reuse old dust bags or boxes that cause the bag mold 

• Avoid placing leather items in humid or poorly aired locations.

• Regular usage of items helps in maintaining their condition.

Warranty Limitation:Our warranty explicitly excludes the recurrence of mold and oxidation issues arising from improper storage or care after servicing. Despite our commitment to restoring your item to a pristine condition, the longevity and maintenance of the restored state heavily depend on the post-service care it receives.

Policy Rationale:These guidelines underscore the preventable nature of mold and oxidation issues with proper care and storage practices.

4 – Color Restoration and Matching Policy

(i) Material Properties and Dye Variations
Color restoration is influenced by several factors, such as material properties, dye batches, and the aging characteristics of both leather and dyes. Due to variations in leather composition and dye production over time, achieving a precise match between the original and restored color can be challenging. We aim for 80-99% accuracy in color matching, but differences in color tone or texture may arise due to the aging of leather and limitations of the dyeing process. While we make every effort to replicate the original color as closely as possible, exact color matching cannot be guaranteed.

(ii) Impact of Base Material Condition
The condition of the base leather significantly affects the restoration’s outcome. Key factors include: Fading, discoloration, and texture changes. Previous treatments like stains, waxes, or repairs.

Leathers that are heavily worn, scratched, or damaged may not absorb dye evenly, leading to potential uneven color absorption. This can result in visible variations across different areas. We strive to ensure a uniform appearance, but the condition of the leather will ultimately influence the success of the restoration.

(iii) Unique, Discontinued, and Rare Colors
Some leather colors are no longer available due to discontinued dye batches or because they were unique to a specific brand or production period. When dealing with these colors: Exact color replication may not be possible.We will strive to provide the closest approximation to the original shade.

However, it’s important to understand that color deviations may occur. Depending on the age of the leather and the materials used, there may be subtle differences between the restored and original colors that could not have been anticipated. Exact replication is especially challenging with rare or hard-to-find colors.

(iv) Cracked Leather Limitation
In cases where the leather is cracked, the restoration process can improve the visual appearance but will not fully eliminate the cracks. Key points to note:

• Cracks will remain visible due to the structural damage.

• Restoration will reduce the visibility of cracks and enhance the surface texture, but the underlying integrity cannot be fully repaired.

While the affected areas can be blended with the surrounding leather, the cracks will not disappear entirely. This is a natural limitation of the restoration process.

(v) Realistic Expectations and Results
While we aim to achieve the highest possible quality in leather restoration, we must work within the realistic constraints of the leather’s existing condition. Leather is a natural material that ages uniquely, and its behavior during restoration may differ based on: Original finish, age, and usage patterns.

Even after restoration, there may be subtle imperfections or variations in texture and color, reflecting the natural aging process of the leather. Our goal is to return your leather goods to a visually pleasing state, but some imperfections may remain due to the inherent limitations of the restoration process.

(vi) Limitations on Perfection Requests

We do not accept requests for flawless perfection in leather restoration. While we strive to restore leather items to the best of our ability, it’s important to understand the following:

• Each leather item is unique, and factors such as its type, age, and overall condition will influence the outcome of the restoration process.

• Minor imperfections may remain, even after efforts to restore the item. Leather may have natural characteristics or previous damage that cannot be completely eradicated.

• Customers should be aware that some level of imperfection is unavoidable, and restoration does not guarantee a flawless result. Our goal is to significantly improve the item, but perfection is not always achievable.

• This clarification is important to avoid misunderstandings or unrealistic expectations. Please understand that the outcome may vary depending on the individual item and its specific needs.

• 5 – Color Change Policy & Terms

(i) Reference Image & Color Matching

• Reference images provided are intended to serve as visual guides only. Due to variations in display technology (e.g., screen resolution, brightness, and color settings) and the inherent characteristics of leather, there may be discrepancies between the image and the final color outcome. While every effort is made to match the colors as closely as possible, exact color matching cannot be guaranteed.

(ii) Influence of Base Color & Appearance Variations

• The original base color of the leather bag plays a significant role in the outcome of the color change. Darker base colors are more difficult to lighten, and lighter base colors may result in less coverage when transitioning to darker shades. Additionally, due to the unique texture and absorption properties of different types of leather, the final applied color may appear different than what is shown in reference images. This is a natural outcome of the color change process, and customers should expect some degree of variation.

(iii) Recommended Color for Best Durability

• Black is the most recommended color for durability and ease of maintenance. This color is capable of fully absorbing into the leather, which allows it to effectively mask the original base color, ensuring a more consistent and uniform result. Additionally, black is the least likely to show signs of wear and tear over time, making it a practical choice for leather goods that experience regular use.

(iv) Alternative Colors & Limitations

• Other colors can be applied, but these may not fully conceal the original base color, especially if the base color is significantly different from the desired shade. Over time, natural wear and tear, such as friction from regular use, may cause the original color to show through, particularly in high-contact areas (e.g., corners, edges, handles). This occurrence is not a defect in the craftsmanship but a result of the material’s inherent properties and natural aging process.

(v) Risk of Color Fading & Wear

• All leather products will experience fading over time. This is a natural and inevitable process, particularly in high-wear areas such as handles or straps. The fading occurs as the color is gradually worn away by friction, exposure to light, or environmental factors. This fading is a normal part of leather aging and is not an indication of poor workmanship or a quality issue.

(vi) General Conditions & Customer Acknowledgment

• The success of a color change depends heavily on the condition of the leather, the leather’s dye absorption properties, and the overall usage patterns of the item. Leather that is heavily worn, damaged, or previously treated may not respond to color changes in the same way as a new or well-maintained bag. Additionally, it is important to understand that a factory-original finish cannot be fully replicated due to the nature of manual craftsmanship involved in the process. By choosing to proceed with the color change service, customers acknowledge and accept these terms and limitations, understanding the inherent risks and potential variations that may arise.

6 – Color Transfer Issue

Effectiveness of Restoration: When dealing with color transfer stains on light-toned leather and fabric, restoration efforts can potentially cover approximately 80-90% of the stains. The depth of color penetration significantly influences the restoration’s success. To preserve the natural appearance of leather grains, it is crucial to avoid applying thick layers of color, as this could adversely affect the texture and look of the material.

Necessity of Combined Treatment: For effective results, a combination of stain removal and color restoration is necessary:

• Removal Alone: Removing the color transfer without following up with restoration can lead to fading and a lacklustre appearance of the leather.

• Restoration Alone: Restoration efforts without prior removal may fail to effectively hide the underlying stains, resulting in a patchy or inconsistent coloration.

Preventive Measures: To minimise the risk of future color transfer, consider the following precautions:

• Avoid wearing darker or denim garments with light-colored leather bags, as these materials are known for their propensity to transfer dye under conditions such as moisture or friction.

• Being mindful of this interaction can help maintain the pristine condition and visual appeal of your light-toned leather items over time.

7 – Oil edge Care and Warranty Information for Oil Edge Area

• Storage Guidelines: To ensure the longevity of the oil edge area on your leather products, it is crucial to avoid storage in high-temperature environments. High heat can cause the oil edges of the leather to melt, potentially causing them to stick to other parts of the item.

• Warranty Limitation: Please note that any damage to the oil edges due to improper storage, especially if it recurs after restoration, is not covered under warranty.

• Policy Rationale: This exclusion stems from the preventable nature of the issue, which is directly linked to improper storage practices.

8 – Patent Leather Color Restoration Process & Policy

Common Inherent Issues in Patent Leather

8.1 – Patent Leather Color Oxidation

Patent leather is known for its vibrant and glossy finish. However, natural exposure to air over time leads to oxidation, which causes changes in color and finish. This oxidation is a common, inevitable issue with patent leather.

8.2 – Patent Leather Color Transfer

Due to its strong electrostatic properties, patent leather easily absorbs dyes from other materials, especially in humid conditions, when in contact with dark fabrics, or when stacked with other leathers. This can result in color transfer and staining.

8.3 – Patent Leather Mold Damage

Mold can penetrate patent leather, causing irreversible damage. If left untreated, it can lead to oxidation, cracks, and brittleness, making full restoration impossible.

8.4 – Patent Leather Cracking & Brittleness

If oxidation is ignored, patent leather may become dry, cracked, or develop a stiff, crunchy texture. Prolonged exposure to humidity or mold damage can worsen the condition. At this point, replacement is the only solution.

8.1 – Patent Color Oxidation Restoration

Color Preferences as a Guideline

• We understand that customers may have specific color preferences. These preferences serve as a reference during the initial assessment of your item, but they do not dictate the final outcome of the restoration. The original condition of the patent leather, particularly the extent of oxidation, plays a significant role in determining how closely the restored color will match the customer’s preferences.

Specialist Evaluation of Underlying Color

• Over time, nearly all patent leather undergoes oxidation, which alters its color and finish. This issue is especially prominent in older or vintage items. Oxidation typically results in the leather losing its original vibrancy and gloss. Since oxidation is a gradual process, it affects different parts of the material in varying degrees.

• When we begin the restoration process, our specialists will first assess the underlying color of the leather. For most items, the 99% of oxidation that has occurred will create inconsistencies in the leather’s original color. We focus on the areas where the leather is least affected by oxidation, using that unoxidized portion as the reference point for matching colors during restoration.

• While we aim to match the restored color to the original as closely as possible, achieving a perfect match is difficult due to the aging and natural wear of the leather. Variations in the oxidation process may make the final color appear different from the original, and it may not exactly match the customer’s expectation.

           Expected Variations

• Oxidation causes changes in the leather’s surface, texture, and color. As a result, customers should anticipate slight color variations after restoration. These variations may result from the age and condition of the material, as well as the limitations of working with oxidized leather. Additionally, if there are any marks or discoloration that have developed over time, these may also impact the final appearance of the leather.

• Customers should also keep in mind that while we strive for the best result possible, we cannot always replicate the exact original color due to the natural degradation of the leather. The final color decisions are made based on what is feasible given the existing material’s condition and the techniques available to us.

No Objections to the Final Outcome

• By proceeding with the restoration service, customers acknowledge that restoration decisions are made with professional expertise and judgment. While we will work to meet the customer’s expectations, the final outcome may vary slightly from what is initially expected due to the inherent nature of oxidation and the restoration process.

• As restoration is not an exact science, and given the limitations imposed by the leather’s condition, we cannot entertain disputes over minor discrepancies between the customer’s desired outcome and the final result. If customers have any reservations about the possibility of color variation or the final appearance of the item, we recommend discussing these concerns with us prior to proceeding.

• In cases where customers prefer a perfect match or are dissatisfied with the potential for color differences, we strongly suggest reconsidering whether to move forward with the restoration service.

8.2 – Patent Leather Color Transfer

Patent leather is highly susceptible to color transfer, particularly due to its strong electrostatic properties. This issue is more likely to occur under the following conditions:

• Exposure to Humidity: Damp conditions increase the likelihood of color absorption.

• Contact with Dark Fabrics/Leathers: Dark colors, especially from denim or dark leather, can transfer onto lighter patent leather.

• Stacking with Other Leathers: Storing or stacking patent leather with other leather items can cause color transfer from dyes or chemicals.

The Challenge of Light-Colored Patent Leather

• For light-colored patent leather, the risk of visible color transfer becomes more pronounced. Lighter shades, such as white, beige, or pastels, tend to show stains much more easily than darker shades. This means that when light-colored patent leather absorbs color from darker materials, the resulting stain can be quite noticeable. Over time, even after restoration attempts, the color transfer may still resurface due to ongoing interactions with environmental conditions or further contact with darker-colored materials.

Customer Consideration

• To minimize this risk, customers may choose to switch to a darker color. However, if they prefer to maintain a light color, it is important to understand that the risk of color transfer reappearing still exists. Please take this into consideration before proceeding.

8.3 – Severe Mold Damage & Hidden Cracks in Patent Leather

Types of Mold Damage & Treatment Limitations

Patent leather is highly sensitive and requires specialized techniques for mold treatment. Cleaning or coating alone cannot fully resolve mold issues—restoration is necessary.

Absorbed Mold – If mold has penetrated the leather, cleaning is insufficient. Restoration is required to improve the condition of the affected area.

Oxidation Mold (Final Stage) – If left untreated for too long, mold can cause oxidation, cracks, and brittleness. At this stage, restoration is no longer feasible, and replacement is the only solution.

Undetectable Hidden Cracks & Structural Damage Beneath Mold

• Limited Initial Assessment: Thick white mold can conceal existing cracks and structural damage, making it impossible to fully assess the extent of deterioration before cleaning. Pre-existing damage may only become visible after mold removal.

• Structural Weakness: Mold can weaken the leather’s structure, and if deep cracks or material separation are uncovered, the leather’s durability may already be compromised.

• Restoration Limitations: Color restoration can enhance shine and improve appearance, but it will not repair or conceal cracks. If the leather is heavily oxidized and brittle at the time of inspection, restoration may not be possible.

Customer Considerations

Restoration is suitable if the primary concern is dullness and mold stains. However, if visible cracks are unacceptable, customers should opt for a replacement service to avoid misunderstandings or disputes after the restoration is completed.

8.4 – Patent Leather Cracking & Brittleness

Patent leather, known for its glossy finish, can become dry, cracked, and brittle over time. This typically occurs as a result of oxidation, moisture exposure, and prolonged mold damage.

Causes of Cracking & Brittleness

• Oxidation Damage: Continuous exposure to air can cause the leather to lose its flexibility, leading to cracks and brittleness.

• Humidity & Moisture Exposure: Excess moisture accelerates the deterioration of the leather.

• Mold Infestation: Mold penetration weakens the leather’s structure, causing further cracking.

• Aging & Wear: Vintage patent leather tends to lose elasticity over time, making it more prone to cracking.

Restoration Limitations & Replacement Options

Once the leather becomes brittle or cracked, restoration is no longer a viable option. The damage is irreversible, and replacement becomes the only solution.

Material Selection for Replacement

Customers may choose to replace the damaged patent leather with:

• The same patent leather material for a consistent appearance.

• An alternative leather type (e.g., matte leather, lambskin, or coated canvas) if preferred.

Customer Decision & Agreement

Customers must acknowledge that once the material has become brittle or crunchy, the only solution is replacement. There are no further restoration options available for severely deteriorated patent leather.

By proceeding with this service, customers accept the limitations of restoration and the need for material replacement in cases of severe damage.

Customer Acknowledgment & Agreement Disclaimer

• Patent leather is a specialized material with unique challenges when it comes to restoration. The condition of the base material significantly impacts the outcome of restoration efforts. While we strive for the best possible result, certain imperfections may be unavoidable due to the limitations of restoring a finished product. The restoration process differs entirely from creating a new item from raw material.

• We emphasize that requests for flawless perfection are not accommodated, and nitpicking concerns will not be entertained. Our goal is to achieve the best possible restoration given the material’s existing condition, working within the realistic constraints of the leather.

• By proceeding with the mold treatment, customers acknowledge and accept that hidden cracks may become visible after cleaning and will remain visible. No refunds, rework, or liability will be accepted for pre-existing cracks that were previously undetectable due to mold coverage.

• If cracks are unacceptable, replacement is the only available solution.
  Patent leather is highly sensitive to environmental conditions. While we take every care with each item, inherent material issues like oxidation and color transfer can still occur.

• We are not liable for material defects inherent to patent leather, such as oxidation or color transfer, as these are uncontrollable factors related to the material’s properties and environmental exposure.

• Damage caused by exposure to chemicals is not covered under warranty. Chemical exposure can cause irreversible harm, including color changes and structural deterioration.

9 – Metal Hardware Disclaimer

* It is important to understand that variations in the base material’s condition can impact the final outcome of our service. As such, we do not accept demands for flawless perfection or engage in addressing nitpicking concerns. We strive to deliver the best possible results within the realistic constraints of the material’s existing condition.

Polishing Services:

• Purpose: Effectively removes rust, surface dullness, and oxidation from metal hardware.

• Limitations: Surface Improvement Only: Polishing effectively removes rust, surface dullness, and oxidation but cannot address deeper issues such as scratches and tarnish.

• Exposure of Base Metal: Polishing alone may also expose the base color of the hardware, revealing the underlying tone. This is particularly notable in bronze and steel-based hardware that has been covered with gold or white gold plating.

24K GOLD & WHITE GOLD PLATINUM RE-PLATING

1. Full Re-Plating Requirement

   • To re-plating shine and gold tone, a complete 24k gold re-plating service is required.

   • Partial re-plating is not feasible, as it may compromise uniformity and overall quality.

2. Zipper Exclusion

   • The zipper is not included in the gold plating service.

   • Since zipper teeth are not suitable for plating, replacement is the only recommended option to maintain optimal functionality and appearance.

Disclaimer:

• External Damage: Damage from external exposure, including scratches or abrasions from daily use, is not covered under the warranty.

• Tarnish and Wear and Tear: Natural tarnishing and general wear and tear, which are typical effects of aging and use, are also excluded from coverage.

10 -Characteristics of Black Re-Plating

* It is important to understand that variations in the base material’s condition can impact the final outcome of our service. As such, we do not accept demands for flawless perfection or engage in addressing nitpicking concerns. We strive to deliver the best possible results within the realistic constraints of the material’s existing condition.

Black Plating Durability Notice

• Durability: Black plating on metal hardware is less durable and tends to wear off more quickly compared to more robust plating options like 24k gold plating. This reduced durability is due to the inherent characteristics of the plating material.

• Maintenance Limitations: No current method significantly extends the lifespan of black plating.

• Customer Understanding: It is important for customers to understand that the limitations associated with black plating stem from design choices, not the quality of our service.

Disclaimer:

• Due to the inherent limitations of black plating, any issues related to normal wear and tear, including rapid wear-off, are explicitly excluded from our warranty coverage. Customers are advised to consider these aspects carefully before opting for this plating option, to ensure it meets their expectations and intended use.

11 – Partial Replacement Notice

When opting for partial replacement services, please review the following guidelines to ensure clarity:

• Handle Replacement: Replacement with hooks or without hook .

• Hook Replacement: Replacement of single or both hooks, as needed.

• Trim Replacement: Replacement of damaged or worn trim.

• Strap Replacement: Replacement of damaged or worn straps.

• Piping Replacement: Replacement of piping (edges) on the bag.

• Puller Replacement: Replacement of the zipper puller if it’s damaged.

• Partial Leather Replacement: Partial replacement of leather sections that are worn or damaged.

Handle Replacement With Hook

• Replacing both the handle(s) and the hook(s) that attach the handle to the bag.

• This option is recommended when both the handle and the hooks are showing signs of wear or damage. In many cases, if the handle shows cracks, the hooks will likely be in a similar condition due to the heavy use and aging process. Some bag designs even have handles and hooks as a single integrated piece, making it impossible to replace them separately. If the hooks are weak or damaged, it’s best to replace both components together to maintain the bag’s overall design and functionality. This ensures a consistent look and avoids future issues with the hooks.

Handle Replacement Without Hook

• Replacing only the handle(s) while keeping the existing hooks.

• Opt for this service if the hooks are still in usable condition, meaning they are not yet broken or showing signs of severe wear. This is a more budget-friendly option but be aware that, as the hooks age alongside the handle, they may begin to deteriorate soon, even if they don’t currently show damage. The hooks are subjected to heavy use, and their condition will often mirror that of the handle. If the budget allows, it is generally recommended to replace both the handle and hook for a more durable solution. However, if you wish to extend the life of the bag as cost-effectively as possible, keeping the existing hooks is an option—though future issues may arise.

Partial Replacement – Oxidation & Cracking Risk

Pre-existing Damage: Replaced areas may already show signs of oxidation or cracking. Other unreplaced sections may also develop similar issues over time due to the natural aging process of the material.

Aging Considerations: All materials age at a similar rate. While some areas may currently appear unaffected, they may still develop cracks, oxidation, or brittleness in the future.

Two-Tone Appearance: Partial replacements may result in noticeable differences between new and old materials, creating a two-tone effect. This is especially visible when the item shows significant wear but the customer opts for a partial replacement due to budget constraints or against professional advice. The contrast between newly replaced parts and aged, worn-out sections may be more pronounced over time.

Material Variance & Matching Limitations: Differences in production batches, aging, and wear can cause slight mismatches in color, texture, or finish. While we strive to match new materials as closely as possible to the original, an exact match may not always be feasible, especially for vintage or discontinued items.

Impact on Appearance: Replacing certain parts may alter the overall look of the bag. If the remaining leather has developed a unique patina or vintage wear, the new material will not show the same aging effects. It is impossible to artificially create wear and tear to match older materials exactly.

Acceptance of Risk: By proceeding with partial replacement, you acknowledge and accept the risks of potential cracking or deterioration in the remaining parts of the leather due to aging, lifespan duration, and oxidation levels. The unreplaced sections have the same wear history as the replaced parts, meaning they may also crack or degrade in the near future.

No Liability for Future Deterioration: The service provider is not liable for any additional defects or deterioration in areas that were not replaced. Any aging, cracking, or oxidation in the unreplaced sections is beyond our control.

Handle Replacement With Hook

• Replacing both the handle(s) and the hook(s) that attach the handle to the bag.

• This option is recommended when both the handle and the hooks are showing signs of wear or damage. In many cases, if the handle shows cracks, the hooks will likely be in a similar condition due to the heavy use and aging process. Some bag designs even have handles and hooks as a single integrated piece, making it impossible to replace them separately. If the hooks are weak or damaged, it’s best to replace both components together to maintain the bag’s overall design and functionality. This ensures a consistent look and avoids future issues with the hooks.

Handle Replacement Without Hook

• Replacing only the handle(s) while keeping the existing hooks.

• Opt for this service if the hooks are still in usable condition, meaning they are not yet broken or showing signs of severe wear. This is a more budget-friendly option but be aware that, as the hooks age alongside the handle, they may begin to deteriorate soon, even if they don’t currently show damage. The hooks are subjected to heavy use, and their condition will often mirror that of the handle. If the budget allows, it is generally recommended to replace both the handle and hook for a more durable solution. However, if you wish to extend the life of the bag as cost-effectively as possible, keeping the existing hooks is an option—though future issues may arise.

12 – Material Replacement Notice

When deterioration reaches a point where restoration is no longer effective, professional advice typically leans toward replacement as the best solution. Below is an overview of the conditions and factors that determine when replacement is necessary:

Leather Replacement – When leather becomes excessively brittle, cracked, or suffers deep damage that cannot be repaired through restoration.

Canvas Replacement – When canvas material has severe fraying, holes, or structural weakening beyond repair.

Fabric Replacement – When fabric interiors or exterior panels experience irreversible stains, extensive wear, or tears that compromise durability.

Inner Replacement – When inner linings are significantly deteriorated, mold-infested, or peeling beyond restoration.

Factors Leading to Replacement Recommendation

• Severe Wear & Tear and Structural Breakdown – Excessive use over time can cause surface thinning, abrasions, peeling, or disintegration, weakening the material beyond restoration. If the underlying structure is compromised, replacement is necessary to restore durability and functionality.

• Oxidation, Cracking & Brittleness – Prolonged exposure to environmental elements such as heat, humidity, and sunlight can cause oxidation, making the material brittle and prone to cracking. Once flexibility is lost and the material becomes overly stiff or crunchy, further deterioration is inevitable, making replacement the only viable option.

• Neglected or Improperly Stored Material – Long-term exposure to moisture, improper storage, or lack of maintenance can lead to irreversible damage, including mold contamination, mildew growth, or material degradation. In cases where mold has deeply infiltrated the material, replacement is required to ensure hygiene and prevent further spread.

• Vintage and Aged Material – Older materials may develop extreme patina, oxidation, or structural weakening, making restoration ineffective. While vintage materials often have unique characteristics, extensive aging may make them unsuitable for repair.

• Deep Structural & Physical Damage – When material has sustained deep cuts, punctures, or severe rips, simple restoration may not be sufficient. If layers beneath the surface are damaged, replacement is needed to maintain the integrity of the item.

• Extensive Discoloration & Staining – If stains have deeply absorbed into the material and cannot be removed without further damaging it, replacement is the most effective solution to restore its appearance.

• High-Risk Aging & Future Deterioration – If the material is too fragile and likely to deteriorate further even after restoration, replacement is the more practical long-term option to ensure continued usability.

Noted Of Related Of Screws & Hardware

• Some screws and hardware components used in bags are one-time-use screws, meaning they are not designed for reuse once removed.

• All hardware will first be assessed to determine if the screws are still reusable. If they cannot be reused due to being a one-time-use screw type, replacement with new hardware will be necessary to ensure durability and functionality.

Noted Of Material Variance & Matching Limitations

• Differences in Production & Aging: Variations in production batches, natural aging, and wear over time can cause slight mismatches in color, texture, or finish. While we strive to match new materials as closely as possible to the original, achieving an exact match may not always be feasible, especially for vintage or discontinued items.

• Impact on Appearance: New replacement material will not replicate the aged patina or vintage look of older materials. It is impossible to artificially recreate wear and tear to match the exact appearance of aged materials. Customers should expect visible differences between new and old sections.

• Limited Availability of Original Materials: In cases where the same material is no longer available, a customized solution will be suggested based on the owner’s preference.

Replacement Expectations & Limitations

• Replacement Approach: When a replacement is requested for a specific part, only the damaged area will be replaced, while other components such as the inner lining, hardware, and undamaged sections will be retained. 

• Realistic Expectations: A replacement service does not mean creating a brand-new product; it is intended to revive the damaged area so the item can be used again. While the condition will be significantly improved, it will not be a factory-new production.

• Limitations of Refurbishment : Every refurbishment has its own limitations due to the condition of the remaining some part materials and the integration of new components. Achieving flawless perfection is not possible, and we do not entertain demands for perfection or excessive concerns over minor details.

• Expectation Management: Customers should have a reasonable expectation regarding the final outcome to avoid misunderstandings or disputes. The purpose of replacement is to enhance the condition compared to its current state, not to manufacture a completely new product.

By proceeding with the replacement, customers acknowledge and accept these practical limitations to ensure a smooth and satisfactory service experience.

13 – Customization 

Customization allows for personalized modifications to restore, enhance, or modernize an item while maintaining its sentimental and functional value. However, it is important to understand that variations in the base material’s condition can impact the final outcome.

We do not accept demands for flawless perfection or address excessive concerns over minor details. Instead, we strive to deliver the best possible results within the realistic constraints of the material’s existing condition.

Customization Process & Guidelines

• Consultation & Design Finalization

• • • All customization requests are tailored according to customer specifications.

    • The details of each customization will be documented under special requests to ensure full clarity and agreement before proceeding.

• Irrevocable Finalization of Requests

• • • Once a customization request is finalized and confirmed, it cannot be altered or canceled.

    • Customers are urged to carefully review all details before giving final approval.

• Material Usage & Considerations

• • Specially Ordered Materials – Customization involves materials that are specially ordered and prepared for each individual request. These are not standard stock materials and are procured specifically for the agreed-upon design.

  • Reuse of Existing Materials – When incorporating old materials into a custom design, pre-existing defects or wear in these materials will remain. They will not be altered or repaired, as the focus is on integrating them into the new design per customer preference.

• Non-Cancellable & Non-Refundable Policy

• • Due to the unique nature of customization, once the process begins, it cannot be canceled, modified, or refunded.

  • The use of special materials, labor-intensive craftsmanship, and irreversible design adjustments make all customization final and non-reversible.

By proceeding with customization, customers acknowledge that existing material constraints will affect the design, and adaptations may be necessary to achieve the most suitable outcome.

Damaged or Cracked Material – Customization & Transformation Options

• Severe Cracking & Deterioration

• • • If your vintage material has extensive cracking, severe damage, or has deteriorated beyond repair, replacing the material or customizing it into another model will be recommended.

    • We offer options to modernize the design, adjust the size, or enhance functionality while maintaining the essence of the original piece.

• Customization Based on Personal Preference

• • • If the current design no longer fits your style or is too worn to restore, customized to a new model is a great alternative.

    • This allows you to update the vintage item, aligning it with personal preferences and modern needs while preserving elements of its character.

    • Customization options are available based on the existing material condition, meaning the design will be adapted to what can be feasibly repurposed.

    • Customers may choose from available design options that can be customized within the limitations of the current material to achieve the best possible transformation.

• Limitations Due to Existing Material

• • Customized is to preserve as much usable material as possible to create a customized to available new model.

  • However, due to existing material constraints, there will be limitations on size measurements, cutting, and printing locations based on what can be repurposed.

  • Redesigning an existing item is different from creating a new one from scratch. The material is already cut, sewn, and shaped, making adjustments more complex.

  • It is similar to rearranging pieces of a puzzle—the existing structure dictates what can be modified, requiring careful planning to achieve the best transformation.

( G) Service Case for Marketing Purpose Policy

1. Automatic Inclusion in Marketing

All items submitted for service will be automatically included in marketing materials created by the company’s marketing team, unless the customer submits a written request to opt out.

2. Disclosure and Privacy Protection

The service case details used in marketing materials will be limited to the repair or service performed on the item.

• No personal information or other customer details will be shared.

• This ensures compliance with privacy and confidentiality standards.

As only service-related images are used, explicit consent from the customer is not required.

3. Intellectual Property Rights

All images of items taken post-service are the exclusive property of Reeluxs. The company reserves the right to use these images for:

• Internal documentation

• Marketing campaigns

• Promotional purposes

By submitting an item for service, customers acknowledge and agree to the use of post-service images by Reeluxs at its discretion.

( H) Submission of Personal Information and Consent

By providing personal information, the customer consents to the collection, use, disclosure, and processing of their information for the following purposes:

• Administrative purposes

• Marketing and promotional communications

• Updates on service status and promotional offers

The company may contact customers to provide information on:

• Item readiness for collection

• Additional service recommendations

• Relevant promotions and offers

Policy Amendments

Reeluxs reserves the right to amend or update these terms and conditions without prior notice. It is the customer’s responsibility to review the updated policies periodically to stay informed of any changes.